Shipping & Returns

DELIVERY 

UK DELIVERY

STANDARD DELIVERY CHARGE - £1.99

We aim to deliver UK orders within 2-3 working days.  Weekends and UK Bank Holidays are not considered working days.  All deliveries are fully trackable and the shipping tracking number will be emailed to you.

INTERNATIONAL DELIVERY

FREE DELIVERY ON ALL ORDERS OVER £60.

EUROPE - £7.50

REST OF THE WORLD - £20

We aim to deliver all orders from Europe within 3-5 working days.  Weekends and UK Bank Holidays are not considered working days.  All deliveries are fully trackable and the shipping tracking number will be emailed to you.

We aim to deliver to the rest of the world within 5-7 working days.  Weekends and UK Bank Holidays are not considered working days.  All deliveries are fully trackable and the shipping tracking number will be emailed to you.

 

RETURNS

We want you to be completely satisfied with your purchase, however, if you are not rest assured that you may return any product purchased from us, within 14 days of receipt of the goods as long as all the original labelling is still enact upon the product. You must not use the goods and must take reasonable care of them whilst they remain in your possession and all labelling must be intact. The goods must be undamaged and intact and please allow 10-15 days for a full refund from the date of receipt of goods. In the interests of hygiene jewellery, cosmetics, hijab pins and hijabs cannot be returned or exchanged.

Any sale items cannot be refunded or exchanged.  

Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due. 

To return an item please contact us at sales@nellyandkhadz.com quoting your Order No and weather you would like a refund or exchange.

Returns will be processed promptly upon receipt of the package and within 15 days.  You will receive the refund amount via the same payment method as the the initial purchase.  An email notification will be sent once the refund has been processed.

You may be asked to provide the proof of postage if we fail to receive your returned goods. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

INTERNATIONAL RETURNS

You may return any product purchased from us, within 14 days of receipt of the goods as long as all the original labelling is still enact upon the product. You must not use the goods and must take reasonable care of them whilst they remain in your possession and all labelling must be intact. The goods must be undamaged and intact and please allow 10-15 days for a full refund from the date of receipt of goods. In the interests of hygiene jewellery, hijab pins, make-up, skincare products, body care products and haircare products cannot be returned or exchanged.

Any sale items cannot be refunded or exchanged.  

Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due. 

To return an item follow the steps below; 

1. Complete the dispatch note enclosed with your order and please tick the reason for return/exchange.

2. Pack the item in your box and attach the returns label provided.

3. Send the package to us using an international courier service, please ensure you obtain a tracking number and insurance, as Nelly & Khadz will not be responsible for lost packages. We will not issue refunds for parcels  that have either been signed for by a customer at the delivery address stated on the original order or for items returned to us which are lost in the post and are not accompanied by a tracking number.

Any international returns will be at your expense.  If you require an exchange this will be sent free of charge.

Returns will be processed promptly upon receipt of the package and within 15 days.  You will receive the refund amount via the same payment method as the the initial purchase.  An email notification will be sent once the refund has been processed.